Website Privacy Policy

Paramount Visas Ltd is a UK-based visa consultancy, registered in England and Wales (company number 12585525). For the purposes of UK data protection law, we are the data controller for information collected through this website. We are registered with the Information Commissioner's Office (ICO) under registration number ZC268578.

Through this website, we collect minimal personal information:

Contact Form Submissions

When you submit our contact form, we collect:

• Your email address
• The message you send us
• Confirmation that you've read this policy

Live Chat

Our website offers live chat through Microsoft Teams. The chat sets no cookies. If you start a chat, we receive the name and messages you type, and the conversation is held in our Microsoft Teams account.

Analytics (Optional)

If you accept cookies via our consent banner, we use Google Analytics to understand how visitors use our website. This collects:

• Pages you visit
• Time spent on pages
• General location (country/city level)
• Browser and device type
• How you arrived at our site
• Interactions such as contact CTA clicks and form success

For full details on cookies, see our Cookie Policy.

Cookieless Website Measurement

We also use Vercel Web Analytics and Vercel Speed Insights for aggregated traffic and performance reporting. These tools do not depend on Google Analytics cookies.

• Page view totals and popular pages
• Referrer and device trends
• Country-level visitor patterns
• Real-world performance and page speed measurements

Error Monitoring

If something on the website goes wrong, we receive a technical error report so we can fix it. These reports are set up to leave out personal details such as form contents, cookies and your IP address.

Contact Form and Live Chat

We use what you send us to respond to your enquiry. We process this data on the basis of our legitimate interests in communicating with people who contact us.

Analytics Data

We use Google Analytics data to improve our website content and user experience. This is processed on the basis of your consent (given via the cookie banner).

We use Vercel's aggregated, cookieless analytics and performance data to monitor how the website is used and to identify pages that may need improvement.

Error Reports

We use error reports to keep the website working, on the basis of our legitimate interests in running a reliable website.

We use the following service providers, who act on our instructions:

• Resend: Passes contact form submissions to our email inbox (data held in Ireland)
• Microsoft: Our email and Microsoft Teams, including live chat (data held in the UK and EU)
• Vercel Inc: Hosts our website and provides cookieless web analytics and performance monitoring (data held in London)
• Sentry: Receives website error reports, with personal details removed (data held in Germany)
• Google LLC: Processes analytics data if you accept cookies (United States)

Some of these providers are US companies, or can access data from outside the UK. Where that happens, the transfer is protected by a UK adequacy decision, the UK-US data bridge, or the UK's approved contract terms for international transfers.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

• Contact form submissions and our replies: Kept in our email for up to 6 years, then deleted automatically
• Live chat conversations: Kept in Microsoft Teams for up to 6 years, then deleted automatically
• Analytics data: Retained by Google Analytics for 14 months (automatically deleted after this period)
• Cookieless analytics data: Retained in aggregated reporting provided through our Vercel account
• Cookie consent choice: Stored in your browser until you change it or clear local data

Under UK GDPR, you have the following rights:

Right to Access

You can request a copy of the personal data we hold about you, along with details of why we hold it, who we share it with and how long we keep it. This is free of charge unless your request is manifestly unfounded or excessive.

Right to Rectification

You can ask us to correct inaccurate or incomplete information.

Right to Erasure

You can request that we delete your personal data in certain circumstances.

Right to Restrict Processing

You can ask us to temporarily limit how we use your data in certain situations.

Right to Object

You can object to processing based on legitimate interests or for direct marketing purposes.

Right to Data Portability

You can request your data in a portable format in certain circumstances.

Right to Withdraw Consent

Where we rely on consent (e.g., for analytics cookies), you can withdraw this at any time through our cookie settings on the Cookie Policy page.

To exercise any of these rights, please contact us using the details below. We will respond within one month. If we correct or delete your data, we will also tell anyone we have shared it with, unless that is impossible or would involve disproportionate effort.

We implement appropriate technical and organizational measures to protect your personal information, including:

• HTTPS encryption for all website communications
• Rate limiting on contact form submissions
• Regular security updates and monitoring
• Access controls on our systems

However, no internet transmission is completely secure. We cannot guarantee absolute security of data transmitted to our website.

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the "Last updated" date at the top of this page.

If you have questions about this Privacy Policy, want to exercise your rights, or want to complain about how we have handled your personal data, please contact us at:

privacy@paramountvisas.com

We will acknowledge a complaint within 30 days, look into it, keep you updated, and tell you the outcome.

You also have the right to complain to the Information Commissioner's Office (ICO):

• Website: www.ico.org.uk
• Helpline: 0303 123 1113

If we are helping you with a visa, passport or travel document, or a company has engaged us on your behalf, our Client Privacy Notice explains how we handle your information.